1. Scope of Services

1. The Service is a software-as-a-service (SaaS)product that enables automated messaging, chatbot responses, and AI-assisted interactions through WhatsApp using official or unofficial integration methods, depending on Client configuration.
2. The Service relies on third-party platforms, including but not limited to WhatsApp, Meta Platforms, cloud infrastructure providers, AI model providers, and application programming interfaces (APIs), which are not owned or controlled by the Company.
3. The Company does not guarantee uninterrupted availability, error-free operation, or specific commercial outcomes (including sales, lead conversion, or customer engagement).

2. Client Responsibilities

1. The Client is solely responsible for: - The content of messages sent using the Service - Compliance with all applicable laws and regulations - Obtaining all necessary consents from message recipients - Proper use of WhatsApp numbers and accounts
2. The Client represents and warrants that all data, training materials, prompts, and instructions provided to the AI system are lawful, accurate, and do not infringe any third-party rights.
3. The Client acknowledges that misuse of broadcast messaging, automation, or high-frequency messaging may violate WhatsApp policies.

3. WhatsApp and Third-Party Platform Risks

• The Client expressly acknowledges and agrees that:
  1. WhatsApp may temporarily or permanently ban, restrict, suspend, or limit any WhatsApp number used with the Service.
  2. Messages sent via broadcast features may be blocked, throttled, flagged, or reported as spam.
  3. Message delivery, read receipts, or response times are not guaranteed
  4. WhatsApp or Meta may change their policies, systems, APIs, algorithms, or enforcement mechanisms at any time without notice.
• You are responsible for maintaining the confidentiality of your account credentials.
• The Company shall not be liable for any loss, suspension, ban, degradation, or termination of WhatsApp numbers, accounts, or business operations resulting from: - WhatsApp policy enforcement - Recipient complaints or spam reports - Platform updates or technical changes - Client messaging behavior
• The Client understands that use of automation carries inherent risk, and such risks are fully assumed by the Client.

4. AI Limitations and Performance Disclaimer

1. The Service uses artificial intelligence and automated logic, which: - May generate inaccurate, incomplete, misleading, or inappropriate responses; - Relies on data, rules, and training materials provided by the Client; - Does not replace professional judgment, human review, or legal, tax, or business advice.
2. The Company does not guarantee that: - AI responses will be correct, relevant, or suitable for the Client’s business; - The AI will understand all user inputs; - The AI will respond within any specific time frame.
3. The Client is solely responsible for reviewing, validating, and approving AI outputs before relying on them for commercial, legal, or operational decisions.

5. Subscription & Payments

1. Chasebot operates on a subscription-based payment model.
2. Payments are processed through third-party payment gateways, including Xendit.
3. Subscription fees are charged according to the selected plan and billing cycle.
4. Prices and plans may change with prior notice.
5. Failure to complete payment may result in service suspension.

6. Service Interruptions, Updates, and Bugs

1. The Client acknowledges that: - Software bugs, errors, and disruptions may occur; - Platform updates by WhatsApp, AI providers, or infrastructure vendors may cause partial or total service disruption; - There is no guaranteed resolution timeframe for fixing bugs, compatibility issues, or third-party changes.
2. The Company does not warrant continuous availability or specific uptime levels unless expressly stated in a separate written service level agreement (SLA).
3. Maintenance, updates, or fixes may be deployed without prior notice.

7. Data Security and Confidentiality

1. The Company implements reasonable technical and organizational measures to protect Client data; however, the Client acknowledges that: - No system is completely secure; - Data transmission over the internet carries inherent risk; - Third-party providers may experience breaches beyond the Company’s control.
2. The Company shall not be liable for data loss, unauthorized access, or security incidents caused by: - Third-party platforms or infrastructure providers; - Client system vulnerabilities; - Force majeure events; - Client negligence or misuse.
3. The Client remains the data controller for all personal data processed through the Service, unless otherwise agreed in writing.

8. Compliance with Indonesian Law

1. The Client agrees to comply with all applicable Indonesian laws and regulations, including but not limited to: - Law No. 27 of 2022 on Personal Data Protection (PDP Law); - Electronic Information and Transactions Law (UU ITE); - Implementing regulations issued by Indonesian authorities.
2. The Company shall not be responsible for any administrative sanctions, fines, criminal liability, or regulatory action arising from the Client’s use of the Service.

9. Limitation of Liability

1. To the maximum extent permitted by law, the Company shall not be liable for any: - Indirect, incidental, consequential, special, or punitive damages; - Loss of profit, revenue, business opportunity, data, or goodwill; - WhatsApp bans, account suspensions, or messaging restrictions.
2. The Company’s total aggregate liability, if any, shall be limited to the total fees paid by the Client to the Company in the three (3) months preceding the event giving rise to the claim.

10. Indemnification

The Client agrees to indemnify and hold harmless the Company from any claims, losses, damages, fines, or liabilities arising from: - Client’s violation of these Terms; - Client’s messaging content or conduct; - Client’s breach of applicable laws or WhatsApp policies.

11. Termination

1. The Company may suspend or terminate the Service immediately if the Client: - Violates these Terms; - Uses the Service in a manner that poses legal, technical, or reputational risk.
2. Upon termination, all outstanding fees remain payable.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of Indonesia. Any dispute arising out of or in connection with these Terms shall be resolved through negotiation in good faith. If unresolved, disputes shall be submitted to the exclusive jurisdiction of the competent courts in Indonesia.

13. Miscellaneous

1. These Terms constitute the entire agreement between the parties.
2. The Company may update these Terms from time to time. Continued use of the Service constitutes acceptance of the updated Terms.
3. If any provision is held invalid, the remaining provisions shall remain in full force and effect.

14. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Email: admin@edwinconsultants.com
Website: https://edwinconsultants.com